How do I make a payment?
Payments will automatically be billed to the credit card we have on file in accordance with the Payment Schedule. You will receive an e-mail notification about a week before we start processing payments for the group as a reminder.
Should you need to change the credit card we have on file due to expiration or any other reason, please contact us prior to the next billing date on the Payment Schedule.
Payments can also be made via phone. For any changes or payments please call 800-427-8473 ext 7835 to speak with Tim Stewart or email email@example.com.
Can each roommate make their own payments?
We will automatically bill the credit card or credit cards used at the time of reservation in accordance with the Payment Schedule.
If two (or more) credit cards were used to make the intitial reservation, we will beill them equally for all additional payments.
Should you want to add a credit card or change a credit card after the intitial reservartion, you will need to notify our office prior to the next scheduled billing.
What is the official cancellation policy?
Cancellations for Interior, Ocean View, Balcony & Mini Suites are subject to the following fees:
• Reservations are fully refundable up to JULY 28, 2017
• July 29th thru September 30th 2017: Penalty is $100.00 per person.
• October 1st thru November 20th 2017 Penalty is $399.00 per person.
• November 21st thru December 19th 2017: Penalty is 50% of package total.
• December 20th 2017 thru January 14th 2018: Penalty is 75% of package total.
• No refund for cancellations January 15, 2018 or after.
Cancellations for the Haven Suites are subject to the following fees:
• Reservations are fully refundable up to JULY 28, 2017.
• July 29th thru August 30th 2017: Penalty is $100.00 per person.
• September 1st thru September 28th 2017: Penalty is $1249.00 per person.
• September 29th thru November 19th 2017: Penalty is 50% of package total.
• November 20th thru December 14th 2017: Penalty is 75% of package total.
• No refund for cancellations December 15, 2017 or after
If you wish to protect your investment, we strongly recommend the purchase of travel insurance. For more information on Travel Insurance, click here.
Can I make changes to my reservation?
Only Lead Passengers or guests who are authorized to make changes can request to change or remove existing guests, or to upgrade to a higher priced category. Downgrading your cabin to a cabin of lesser value is not allowed. The Lead Passenger must request these changes by phone or email.
Because the Lead Passenger “owns” the reservation, any changes to this passenger are subject to a Lead Passenger change fee of $250, and will require a signed RESERVATION CHANGE FORM.
ALL changes must be received by November 19, 2017. Each reservation is allowed one free name change prior to November 19, 2017. Additional changes prior to that date are subject to a $50 administrative fee per change.
Any changes, including adding unnamed guests made after November 19, 2017, but more than one week before the cruise are $75 per change. Any changes, including adding unnamed guests made within a week of the cruise are $100 per change.
Changes or additions made within the week prior to sailing must be done in person at check-in, and may incur a fee up to $250 per change.
How do I add a guest to my reservation?
You can add an additional guest to your cabin based on availability with the cruise line. The prices for 3rd and 4th guests added at the time of the initial reservation is statesd in the Pricing section. Additional guests added to a cabin after the initial reservation will be charged at the prevailing rate of the cruise liine.
The cruise line will only allocate a certain number of cabins which can vary by sailing to accomodate more than two persons.
We will always do our best to accomodate additional passengers.
What if I miss a payment?
Because we automatically bill your credit card according to the Payment Schedule, you should never miss a payment! Our staff will e-mail you a reminder a few days prior to the charge.
In the event, the credit card is declined or has expired, We will contact you immediately for an alternative credit card. A $35 dollar penalty will be assessed. Therefore, PLEASE contact us PRIOR to the payment due date should you need to change credit cards.
In the event we cannot reach you or payment does not go through, your reservation will cancel and you will be responsible for all cancellation penalties that apply.