Manage Reservations

2020 Cruise FAQs - Managing Reservations

1. What if I miss a payment?

2. How do I add a guest to my reservation?

3. Can I make changes to my reservation?

4. What is the official cancellation policy?

5. Can each roommate make their own payments?

6. How do I make a payment?

. 

1. What if I miss a payment?

Because we automatically bill your credit card according to the Payment Schedule, you should never miss a payment! Our staff will e-mail you a reminder a few days prior to the charge.

In the event, the credit card is declined or has expired, We will contact you immediately for an alternative credit card. A $35 dollar penalty will be assessed. Therefore, PLEASE contact us PRIOR to the payment due date should you need to change credit cards.

In the event we cannot reach you or payment does not go through, your reservation will cancel and you will be responsible for all cancellation penalties that apply.

. 

2. How do I add a guest to my reservation?

You can add an additional guest to your cabin based on availability with the cruise line.  The prices for 3rd and 4th guests added at the time of the initial reservation is stated in the Pricing section.  Additional guests added to a cabin after the initial reservation will be charged at the prevailing rate of the cruise line.

The cruise line will only allocate a certain number of cabins which can vary by sailing to accommodate more than two persons.

We will always do our best to accommodate additional passengers.

. 

3. Can I make changes to my reservation?

Only Lead Passengers or guests who are authorized to make changes can request to change or remove existing guests, or to upgrade to a higher priced category. Downgrading your cabin to a cabin of lesser value is not allowed. The Lead Passenger must request these changes by phone or email.

Because the Lead Passenger “owns” the reservation, any changes to this passenger are subject to a Lead Passenger change fee of $250, and will require a signed RESERVATION CHANGE FORM.

ALL changes must be received by November 19, 2017. Each reservation is allowed one free name change prior to November 19, 2017. Additional changes prior to that date are subject to a $50 administrative fee per change.

Any changes, including adding unnamed guests made after November 19, 2017, but more than one week before the cruise are $75 per change. Any changes, including adding unnamed guests made within a week of the cruise are $100 per change.

Changes or additions made within the week prior to sailing must be done in person at check-in, and may incur a fee up to $250 per change.

. 

4. What is the official cancellation policy?

Cancellation Fees on Joanie Madden’s Folk*N Irish Cruise Package

  • Cancellation fees for Joanie Madden’s Folk*N Irish cruise package will follow the schedule below and apply to all guests on the reservation.
  • All cruise payments are refundable up to 31 January 2020
  • Cancellations must be telephoned or emailed to our Cruise Adviser Kevin Donovan at iCruise.com.
  • Depending on when the cruise is canceled, cancellation charges will be assessed as stated on the Cancellation Fee Schedule.
  • No refunds will be made in the event of interruption or cancellation by any passenger after commencement of the cruise.
  • Refund processing time is about 7 to 10 business days. Norwegian Cruise Line's Cancellation Policy is subject to change without notice.
  • Reservations that are not paid in full by the final payment due date are subject to cancellation and in the event a reservation is canceled, a cancellation fee will apply.
  • No refunds will be given on any cruise for no-shows.
  • No refunds will be made in the event of interruption or cancellation by any passenger after commencement of the cruise.
  • com, WMPH Vacations and Joanie Madden are not responsible for any last minute cancellations by artists or changes to the cruise itinerary by the cruise line.
  • Once payment is applied, the reservation is subject to cancellation fees according to the below schedule.
  • We strongly recommend the purchase of Travel Insurance. Please ask about Travel Insurance at time of booking.

Days Prior to Departure Date Cruise Package
Cancellation Fee
Interior, Balcony & Mini Suites
Cancel up to 31 January 2020 $0
1 Feb to 19 June, 2020 $149.00 per person
20 June to 18 July, 2020 25% per person
19 July to 17 August 2020 50% per person
18 August to 16 September 75% per person
17 September 2020 and after 100%  per person
The Haven Suites
1 Feb to 19 June, 2020 $149.00 per person
20 June to 3 July, 2020 25%* per person
4 July to 18 July 2020 50%* per person
19 July to 17 August 2020 75% per person
18 August 2020 and after 100% per person
Cancellation Fee for 3&4 Guests will also follow the schedule outlined above
*Or deposit, whichever is higher

If you wish to protect your investment, we strongly recommend the purchase of travel insurance. For more information on Travel Insurance, click here.

. 

5. Can each roommate make their own payments?

We will automatically bill the credit card or credit cards used at the time of reservation in accordance with the Payment Schedule.

If two (or more) credit cards were used to make the initial reservation, we will bill them equally for all additional payments.

Should you want to add a credit card or change a credit card after the initial reservation, you will need to notify our office prior to the next scheduled billing.

.

6. How do I make a payment?

Payments will automatically be billed to the credit card we have on file in accordance with the Payment Schedule.  You will receive an e-mail notification about a week before we start processing payments for the group as a reminder.

Should you need to change the credit card we have on file due to expiration or any other reason, please contact us prior to the next billing date on the Payment Schedule.

Payments can also be made via phone. For any changes or payments please call 800-427-8473 ext 7835 to speak with Tim Stewart or email tim.stewart@wmph.com.