2020 Cruise FAQs - Once Onboard
1.Special Dietary Requests
If you have any food allergy or a dietary requirement that requires Kosher meals or gluten-free food product, please advise us at the time of booking or after booking by calling 800-427-8473 ext 7811 or by emailing email@example.com (please include your reservation # in all correspondence). Obtaining the product for many of these requests requires 60-days notice prior to sailing, and we want to ensure that we are able to fulfill your request. We cannot guarantee Kosher Meal requests made within 30 days of sail date. For the protection of all of our guests, it is not permissible to bring aboard any food items that would require preparation by the ship’s staff, or food items that would require cold storage in our kitchen facilities.
We have many passengers enquire about special dietary needs that they have and everyone who has come onboard has been very happy with the array of selections made available to them by NCL.
On board Norwegian ships, they offer breakfast, lunch and dinner menus that feature low-calorie, haute cuisine dishes. Their top-rated chefs also prepare vegetarian entrees (nutrition information provided) and sugar-free and fat-free desserts. Gluten-free, lactose-free, sodium-free, Kosher and dairy-free diets can also be catered for and must be requested at least two months before your cruise. On board, there is a smorgasbord of fresh fruits, vegetables and salads at all meal times. At lunch and dinner, there is a pasta station where you choose what to add and at breakfast there is an omelet station, oatmeal and fresh breads available too!
2. What types of ship to shore communication are available?
All of NCL's ships have computer terminals you can rent by the hour at the Internet Café. You can also telephone, telex, radiogram or fax to anywhere in the world and be billed* at applicable ship-to-shore rates.
NCL guests can also be contacted onboard by calling 1.888.NCSHIPS (1.888.627.4477) from the USA. For the rest of the world please dial 1.732.335.3280. Guests may be reached in their staterooms directly from shore via the ship’s satellite. Messages about missed incoming calls also will be delivered to guest staterooms where guests may call back* the shore via satellite.
NCL Ship Telephone & Fax Numbers
When calling from the United States: Dial (888) 627-4477, select the ship, and enter your credit card information.
When calling from outside the United States: Dial (732) 335-3280, select the ship, and enter your credit card information.
For information about NCL's innovative, new Freestyle Cellular Service, click here.
*Please use American Express, MasterCard and Discover Card, only.
3. How do I pay for on board expenses?
For your convenience, all shipboard expenses are charged to your Onboard account. Sign up when you check in, establishing your method of payment with Visa, MasterCard, American Express, Discover, JCB Card, Diner's Club. You may also use your debit card however please be advised that we obtain pre-authorization, as we do for all Credit Cards, and some banks hold these funds for up to 30 days. Traveler's checks or cash can also be used as a method of payment to settle your account with an initial deposit paid in advance.
Using your debit or ATM card
· Norwegian does not recommend the use of a debit card as payment for your onboard folio.
· Please be advised that multiple holds will be placed on your debit card account based on your onboard purchases.
· After settling your onboard folio, these debit card holds may remain on your account up to 30 days after the cruise ends.
· To avoid overdraft charges from your bank, please make sure that you have enough available funds in your account during this hold period.
· Norwegian will not be responsible for overdraft charges resulting from holds placed on Debit Card accounts.
Cash/Traveler's Checks Procedures
You can deposit cash or US Traveler's Checks into your onboard account.
A cash deposit may be placed on your account in the following amounts:
7 day cruises - $300/person
Less than 7 days - $150/person
More than 7 days - $450/person
Once you have exceeded the deposited amount, your account will be closed to further charges. You can deposit as much money as often as you'd like throughout the cruise, however, refunds cannot be made until the day of disembarkation for any excess. US Traveler's Checks can be cashed onboard and are the same as cash.
**Personal checks will not be accepted, nor can they be cashed onboard.
4. Can special diets be accommodated?
There are special menus for youngsters and special entrées from Cooking Light®. Special meals are available including low-calorie, vegetarian, no MSG, low/no sodium and low/no cholesterol meals, as well as sugar-free and fat-free desserts.
If you have any food allergy or a dietary requirement that requires Kosher meals or gluten-free food product, please advise us when making your reservation. If booking online please list your requirements in the “comments” box on the passenger information page of the booking process. If booking by phone we usually ask if there are any dietary restrictions but please let us know. Obtaining the product for many of these requests requires 30-days notice prior to sailing, and we want to ensure that we are able to fulfill your request. We cannot guarantee Kosher Meal requests made within 30 days of sail date. For the protection of all of our guests, it is not permissible to bring aboard any food items that would require preparation by the ship’s staff, or food items that would require cold storage in our kitchen facilities.
5. What dining options are available on board?
There is no shortage of food onboard; enjoy a quick snack out by the pool, hit the buffet or enjoy 24 hour room service all included in your cabin price! Certain specialty restaurants are available with either nominal cover charges or fixed price menus and à la carte pricing in addition to the standard dining program.
Additionally, the formal dining rooms offer a nicer, sit-down meal for the times you’re more interested in being waited on. These meals are also included in your cabin price.
For more information about the restaurants aboard the Norwegian Epic, click here.
6. What type of child care is available on board?
Click here to learn about Norwegian's Splash Academy and Entourage complimentary programs for kids and teens.
7. Is there internet access onboard?
The Norwegian Gem is equipped with a 24 hour Internet Café. Give your friends and family back home your personalized email address (printed on your cruise ticket) and stay in touch throughout your cruise. Click here for more information on rates and services.
8. What shore excursions are available and how do I book them?
You will have two great options for pre-booking your shore excursions before the cruise.
- You can book excursions on our iCruise website by clicking here and using the drop boxes select Norwegian Cruise Line, Norwegian Epic and February 3, 2018 itinerary.
- Or you can check out the shore excursion opportunities available thru the cruise line on NCL’s website.
- Or you can wait until you are onboard to book your excursions with the staff onboard.
9. What is the performance schedule?
The exact performance schedule will be released prior to the cruise.